Blog
Today’s dashboard update adds Monitoring Policies: a named, reusable answer to the question “how should this plugin notify us?”, applied to as many computers as you like. No agent update is required. This is a server-side dashboard feature, and nothing changes until you apply a Policy. Every computer starts with no Policy, which behaves exactly…
Ten days ago we connected Watchman Monitoring to Apple Business Manager and Apple School Manager. Today’s dashboard update is the follow-up pass: the lists now show you every Mac instead of a sample, and the tables sort. Both Mac lists are paginated instead of truncating The enriched list and the “no agent installed” list each showed…
Today’s dashboard update connects Watchman Monitoring to Apple Business Manager and Apple School Manager. Once a connection is in place, the Macs you already monitor pick up their purchase history, AppleCare coverage, and MDM enrollment statedirectly from Apple. No agent update is required, and nothing is installed on the Macs. This is a dashboard feature…
Hey folks! We’re happy to announce that we’ve just released a huge update to the Webhooks feature in Watchman Monitoring. Here’s what’s changed: Setting up an endpoint New “All events” firehose option. When you create an endpoint, it now defaults to receiving all events instead of making you hand-pick each one. Two-mode event selector. You choose between All events or Specific events, with validation so you can’t save a broken configuration, plus warning callouts (for Beacon-related events) when relevant. Refreshed event…
We’ve shipped a dashboard update that makes Duplicate Computers a lot less noisy for Windows and Linux agents. For a while, users have been reporting machines that showed up as duplicates even though they were clearly different devices: different serial numbers, different sites, sometimes even different hardware. In most of those cases the dashboard was matching…
As we’ve shared previously, we’ve spent the last several months on a major upgrade to the infrastructure that runs Watchman Monitoring. This is a big investment in the future of the platform: it lets us ship updates, new features, and bug fixes far faster than before. As with any migration of this size, it also…
We are happy to announce that we have upgraded our Zendesk integration. We have added support for Oauth client based authentication and behind-the-scene changes to how tickets are updated. If you use Watchman Monitoring’s Zendesk integration , here’s what’s changing and what you should do about it. Connect with with OAuth The biggest change is…
We have two major features to announce today. Both ChromeOS monitoring and HaloPSA have been running in early access for the past few months, and we’re now making them available to all Watchman Monitoring customers. ChromeOS Monitoring Back in September we sent out a survey asking what Watchman Monitoring users wanted us to build. ChromeOS…
We’re excited to announce the release of Outgoing Webhooks—a feature that lets you integrate Watchman Monitoring with the tools your team already uses. This has been one of our most-requested features, and we’re thrilled to finally deliver it. Real-Time Notifications Where You Need Them Outgoing Webhooks send real-time notifications when events occur in your Watchman…
Here’s a recap of what we’ve been up to these past few weeks.
Release Notes aren’t just for the our client software! This is the first in a series of updates we have planned, which highlight work we have done in our Dashboard. We are moving a few items around to make way for larger changes, first up: CSV Reports have moved up in rank! Administrators and Employees…
Enhancements to your Watchman Monitoring Server Dashboard are meant to give subscribers a more complete at-a-glance status report and a more powerful set of tools to provide better proactive care. These updates are independent of our Monitoring Client release notes. New Spend less time updating tickets with our bi-directional Zendesk ticket flow integration update. Also…
It has been a busy year. Here is a quick update of changes you may have seen or missed in your Watchman Monitoring Dashboard: New Dark theme is now available from your company settings page. Locked column and headers makes scrolling long pages easier. Computer record counts are tallied at the bottom of Group and…
Watchman Monitoring has been busy adding features and integrations. Learn more about what’s new in 2016
Watchman Monitoring and Addigy are happy to announce a joint integration helping Mac Admins take even better care of their end users. Deploying Watchman Monitoring means you will be the first to know when problems develop on the computers you manage. Addigy can help you to remotely troubleshoot and fix some of the issues we report. The combination…
Add your logo to Computer Overview and Group Status PDF Reports with our Custom Branding.
IT professionals have a number of expirations to track in their lives. From warranty expiration dates, to domain registration renewals to the expiration of key software packages. There are a number of solutions to help track these, and we are expanding our API access to allow those to read the Expirations in our system. What…
After a long period of internal development and small releases, today we are releasing some long-requested improvements including Two-factor Authentication, Computer PDFs and Custom Names for Computer Records.
Features Groups have been added as a criteria for searching issues, Contact Menu Visibility and more. Groups can be hidden from view, and restored (removes all enclosed computers from view as well). New Integrations page, highlighting the integrations which extend the Dashboard’s functionality Controls which enable the configuration of the Windows Contact Menu Custom Branding now enabled customized…
Feature API Keys can now be assigned names for better management. 1Password support for the billing form (finally!) New Billing Reference field, to add a reference to statements Compact View added to all list views Change Missing computers are now sorted by last_update on the dashboard. Added the computer url to the plugin results exports. Fixed…
Features Groups can now be renamed using their Action menu. Merging Groups also seemed like a good idea, so it’s added too We’ve added a link to see all the issues in a current Group While viewing the issues in the slide-out modal, Previous and Next buttons scroll through results. Left and Right arrow keys function as well. When viewing…
2015 is a year of growth. Watchman Monitoring is adding staff, our subscribers are growing their businesses, and we’re growing our presence with AWS as well. Today we are releasing a new Watchman Monitoring, with needed features to support our database upgrades. Major features include: A lighter, fully responsive design with collapsible sidebar. Omnibox which allows…
Watchman Monitoring is upgrading its database servers – capacity doubling, speed increasing
Rails 4 upgrade today at 5 PM Central. Constant improvement, with thanks to RightScale.
Preview your PreferencePane during signup, use our Custom Branding to add your logo. Subscribers read more at https://community.watchmanmonitoring.com
Watchman Monitoring adds breadcrumb navigation, bolsters AppleCare warranty lookup features, and brings IP address information to API and CSV reporting.
Watchman Monitoring Server will be unavailable around 8pm CST (2am GMT) for about 2 hours.
New Features / Enhancements Enhanced missing client support Improved visual notification for client state Enhanced TeamViewer support Bug Fixes Fixed an issue where, in rare instances, if a plugin is ticket_muted or muted_forever when using e-mail mute links, it would cause an error Backend performance and stability enhancements Full details about this release available in the Watchman…
New Features / Enhancements Added account lockout after 5 failed login attempts Improved “Domain Locator” page Improved email notification control Bug Fixes Misc patches and UI clarity improvements Fixed issue with re-activating expired trials Full details about this release available in the Watchman Monitoring Community here. If you’re not already a member of our exclusive…
New Features / Enhancements Enhanced “find login” page Display full demographics when viewing plugin history Plugin name now stored with permanent report history Admins are now able to send password reset emails to their users Added API support for the remote_remove flag Added email notification in cases where a monitored computer reports self-removal Shiny new…
Watchman Monitoring’s January 29th release includes new reporting options and announces a new Subscriber Community.
Press Release -Monkey Box Integration Baton Rouge, LA (January 13, 2014) – Watchman Monitoring, Inc. is proud to announce the immediate release of their integration with Monkey Box’s IT asset management and password sharing web app. After enabling this new integration, monitored devices will automatically show up in Monkey Box, ready to have passwords, notes,…
New Dashboard layout. Fully responsive, from your iPhone to your desktop, your data is laid out to suit. Search by Client Name or Client Group at the top of every page. Preferences and settings are lined up on the left for better visibility and easy access. Saved Searches Perform your favorite searches and save them…
Today is the day. It’s been a long time coming for the server development team, and we are please to announce Watchman Server V4.1. In version 4.1 we completed two main goals: Update the UI, enhance some of the server usability (and maybe even toss in a new feature or two. ) This new UI…
We’re pleased to announce Watchman Monitoring server version 4. We’ve worked long and hard to bring you and update that we feel makes Watchman better than ever before. Here are some details on what you’ll find in version 4. Features Be the first to know when your clients’ computers have problems. Generate recurring revenue, and build…
We are very excited to announce that Watchman Server 4.0 has graduated to beta & is due out soon. Feature Support for Simple-Help Direct Connection URL’s Feature Clearer plugin status list with duplicate entries omitted. Feature Option to mute warnings if a given specified client doesn’t check in within 7 days. Update Includes an update for…
No longer includes clients which were set for remote remove or rekey in daily did-no-checkin emails. Major overhauls to the AppleCare Protection Plan notices, resists failure when there is no proper response from GSX. Clearer views of historical data by pruning duplicate incoming entries. Your Watchman Monitoring Server will continue to log…
Feature Model names are now included in server view & emails. Feature Warranty status coverage status is included in all emails. Feature Servers now send initial check-in reports with warranty status. Feature Server sends notices of pending warranty expiration. (Requires GSX Access*) Feature Ability to remove status messages from the server. Feature Links to our…
The server now reports the client computer’s processor information (speed and quantity). The client is now available for download in .zip and .dmg formats Integration with Jump Clients via the Bomgar API for simple access to monitored computers. Requires client 4.6 See https://watchmanmonitoring.com/bomgar for more information
Moved support site back to Zendesk Improved explanation of features within the server interface Moved emailed-note to the beginning of the emailed report The words “See details” is shown on the emailed report if internal notes exist Clients marked for Rekey or Removal are marked clearly on their detail view page…
Added overall mute-until setting for each client Store a TeamViewerID in the Client record Store LogMeIn Shortcut URL for 1-click access to your client.1 Remote Remove Support2 RemoteRekey Support, to stop repeated change emails2 Displays each client’s current Uptime Displays current SMC Version Unified language used throughout the…
Corrected display issue with Firefox Added Client Download link to the server interface Corrected time zone display to reflect each subscriber’s main location Unified all server notification email subjects More client demographics in all emails
Added Client version column to the main window view.
Replaced old “Company” reference with the “ClientGroup” tag used to help sort client computers into logical groups Removed reference to “Client additional email”
Improved page load time for pages with over one month’s report history
Added live-search to the main server view. Moved controls to the left of the screen to better support viewing from iOS devices. Set a list of clients with current issues to show at the top of the page. Removed extra fields from the Client Edit view.
Added a search field Added ability to sort by any column