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We’ve shipped a dashboard update that makes Duplicate Computers a lot less noisy for Windows and Linux agents. For a while, users have been reporting machines that showed up as duplicates even though they were clearly different devices: different serial numbers, different sites, sometimes even different hardware. In most of those cases the dashboard was matching…
We’re releasing Linux Agent 4.0.7 today. Since our last public Linux update (4.0.2), we’ve shipped several focused improvements across enrollment, hardware reporting, security monitoring, and group synchronization based on user feedback. This post covers everything in 4.0.3 through 4.0.7 so you have one place to see what’s new. Enrollment bug fix We fixed a bug…
As we’ve shared previously, we’ve spent the last several months on a major upgrade to the infrastructure that runs Watchman Monitoring. This is a big investment in the future of the platform: it lets us ship updates, new features, and bug fixes far faster than before. As with any migration of this size, it also…
We are pleased to announce a major milestone for Linux monitoring: a complete rewrite of the Watchman Monitoring Linux agent. Version 4.0.2 replaces the legacy Python 2 agent, which is retired and will no longer be receiving updates. The new agent is available now to all subscribers. Install it from your dashboard under Installers → Linux. Overview The new Linux agent is…
Watchman Monitoring is happy to announce the release of agent 7.1.7.712 for macOS. It will automatically roll out to all Computers next Tuesday, June 2 2026. Bug Fixes CrashPlan: more reliable destination discovery For years, the CrashPlan plugin has discovered configured destinations by parsing the DESTINATIONS section of CrashPlan’s app.log. That format has shifted repeatedly…
Watchman Monitoring is happy to announce the release of agent 7.1.7.706 for macOS. Munki Improvements Munki v7 Support – The Munki plugin now supports Munki v7 and will properly display it in the Dashboard. Bug Fix – Munki plugin no longer crashes when ManagedInstallReport.plist records EndTime as a date. Affected hosted could go silent on Munki…
We are happy to announce that we have upgraded our Zendesk integration. We have added support for Oauth client based authentication and behind-the-scene changes to how tickets are updated. If you use Watchman Monitoring’s Zendesk integration , here’s what’s changing and what you should do about it. Connect with with OAuth The biggest change is…
Rolling out to all subscribers starting Tuesday, May 5, 2026 (1400 UTC / 9:00 AM Central) Auto-update connectivity fix Earlier this year our load balancer infrastructure dropped support for TLS 1.0 and 1.1 in line with current security standards. The Monitoring Client’s auto-updater (a third-party component compiled against .NET 4.0) defaulted to those older protocols…
Watchman Monitoring is happy to announce the release of agent 7.1.6.101 for macOS. Apple A Series Support Apple A18 / A18 Pro / A19 / A19 Pro — added processor-speed and unified-memory entries (A18: 4.04 GHz / 7500 MHz, A18 Pro: 4.04 GHz / 8533 MHz, A19: 4.26 GHz / 8533 MHz, A19 Pro: 4.26 GHz…
We have two major features to announce today. Both ChromeOS monitoring and HaloPSA have been running in early access for the past few months, and we’re now making them available to all Watchman Monitoring customers. ChromeOS Monitoring Back in September we sent out a survey asking what Watchman Monitoring users wanted us to build. ChromeOS…
We’re excited to announce the release of Outgoing Webhooks—a feature that lets you integrate Watchman Monitoring with the tools your team already uses. This has been one of our most-requested features, and we’re thrilled to finally deliver it. Real-Time Notifications Where You Need Them Outgoing Webhooks send real-time notifications when events occur in your Watchman…
Reliable, Stable, and Here for the Long Term Watchman Monitoring has always been built on trust and dependability, and we intend to carry that forward. We are not chasing trends. We are focused on making Watchman Monitoring a tool you can rely on for years. Since we acquired Watchman Monitoring, we have focused on getting…
Watchman Monitoring is under new ownership and active development.
Watchman Monitoring is happy to announce the release of agent 7.1.4.121 for macOS. Fixes The client identifier is no longer missing in certain Munki plugin results. Fixes some errors relating to old/invalid Carbon Copy Cloner installations. About the Update Process This release will automatically deploy Tuesday, May 13th, 2025. The auto-update process will apply to…
Watchman Monitoring is happy to announce the release of agent 7.1.4.116 for macOS. This release includes support for M4-based hardware and other bug fixes. Features Add support for M4 processor and RAM speed reporting. Skip reporting Daylite status when there is no logged-in user. Prevent bash scripts from loading the local environment. Changes Improved logging…
Watchman Monitoring is happy to announce the release of agent 7.1.4.101 for macOS. This release includes support for Carbon Copy Cloner version 7 and improvements when reporting information regarding M3 based hardware. Features Support for Carbon Copy Cloner version 7 Changes Adds RAM Speed for more computers with M3 chips. About the Update Process This…
Watchman Monitoring is happy to announce the release of agent 7.1.3.101 for macOS. This release includes fixes for FileMaker Server System Preference Pane/Settings testing. Watchman Monitoring has been tested with macOS 14 Sonoma. Security Response Replaces zsh with bash in installation scripts, preventing a users’ ~/.zshenv from being loaded. Thank you to Mykola Grymalyuk of…
Watchman Monitoring is happy to announce the release of agent 7.1.2.108 for macOS. This release includes fixes for FileMaker Server System Preference Pane/Settings issue and improvements in reporting Time Machine Exclusions of System & Applications. This release also includes processor reporting of computers with M3 processors from Mac agent 7.1.1.134. Watchman Monitoring has been tested…
After more than two years of pandemic-induced economic turmoil, the world is now facing surging inflation. Globally, economists are anticipating a strong recession by mid-2023. In some places, recession has already arrived. In your MSP, you’re almost surely staring down cost increases for the hardware and software you supply to clients, the software and services you use…
Watchman Monitoring is happy to announce release of agent 7.1.1.132 for macOS. This release includes support for Daylite version 2022 and greater, improvements in reporting Time Machine status, along with additional Carbon Copy Cloner fixes. This release also includes macOS update reporting to reflect Apple RSR versioning from Mac agent 7.1.1.117. Watchman Monitoring has been…
Watchman Monitoring is happy to announce release of agent 7.1.1.111 for macOS. This release includes support for CrashPlan 11, improvements in reporting processor and RAM information for computers with Apple silicon processors, along with additional Backblaze fixes and features. Features Adds support for CrashPlan Client 11. Backblaze plugin now reports full disk access status, remaining…
Watchman Monitoring is happy to announce release of agent 7.1.0.144 for macOS. This release includes improvements for reporting the Apple Product Description for computers using Apple silicon. Backblaze reporting is improved, as well as the tracking of Apple’s “Purgeable Space” when no user is logged in. This release also fixes an issue with a group…
Watchman Monitoring is happy to announce its agent 7.1.0.120 for macOS. This release includes fixes for monitoring Carbon Copy Cloner, CrashPlan Client, and addresses issues launching applications via the Contact Menu. Fixes CrashPlan Plugin results should no longer omit the contact information (Org and Name) Issues stemming from regional date/time issues are addressed in Carbon…
Watchman Monitoring is happy to announce its agent 7.1 for macOS. This release includes macOS Ventura (13) compatibility, Carbon Copy Cloner v6 reporting, and updates to the Contact Menu. Features Support for Carbon Copy Cloner v6 Fully universal agent which no longer requires Rosetta 2 Changes Installation on macOS require version 10.13 or greater. Existing…
Support to be added for macOS Ventura, additional noteworthy accompanying Agent Updates. Ventura Support Upon release of Watchman Monitoring’s Mac agent version 7.1, confirms support for macOS 13 (Ventura) and fully removes reliance on Rosetta 2. The release is planned for shipment prior to the final release of macOS Ventura. Changes to the Contact Menu…
Watchman Monitoring is proud to announce its agent 7.0.5 for macOS. This release includes a Preference Pane with improved dark mode compatibility, allows setup of FileMaker Server monitoring, and fixes an error viewed in the Dashboard related to invalid data being reported to the server. Feature Additional Malware Reporting Change Daylite sync status warnings changed…
Watchman Monitoring is proud to announce the latest version of its agent for macOS, 7.0.4. This release introduces a rewritten Munki plugin. This new version now correctly retrieves the Munki configuration when using a configuration profile. Also, the root capacity plugin now takes purgeable space into account when calculating the alert threshold. This update aligns…
Watchman Monitoring is proud to announce the latest version of its agent for macOS, 7.0.2 This version includes all the highlights from version 7.0.1 and delivers a root capacity plugin rewrite in preparation for better handling of purgeable space alerting. Updates to the Python framework, and fixes to Time Machine reporting. Feature Better handling for…
Watchman Monitoring has been acquired by SyncroMSP. It’s a big decision with big changes, here are some highlights for you: Watchman Monitoring is being maintained by a much larger team. The power of Watchman Monitoring is being brought to Syncro’s Mac and Windows agents. Syncro’s Windows agent is part of a well established RMM. Syncro’s…
In recent Mac and Windows agent release notes, we’ve indicated that support for older OS is ending. This is in large part due to the following upcoming change: As of January 2, 2022, Watchman Monitoring will only support Transport Layer Security (TLS) 1.2 and newer. For most subscribers, this change will have little consequence. To see…
NOTICE Watchman Monitoring is disabling TLS 1.0 and 1.1 at the start of 2022. Starting January 2022, connections from agents, browsers, API, etc will require TLS 1.2 or greater in order to communicate with Watchman Monitoring. This Mac release, version 6.8.0.125, requires OS X 10.11 or better. Computers running older versions of Mac OS X…
NOTICE Watchman Monitoring is disabling TLS 1.0 and 1.1 at the start of 2022. Starting January 2022, connections from agents, browsers, API, etc will require TLS 1.2 or greater in order to communicate with Watchman Monitoring. This windows release, version 1.5.4.1, is the last to support Windows XP, Windows Vista, Windows 2003 Server, and Windows…
Version 1.5.3.2 corrects an issue in which some disks were incorrectly tagged as reporting SMART failures. This will be released today, June 25, 2021 The auto-update process will apply to computers as they perform their hourly check in. Not receiving updates across your install base? How to handle out-of-date agents. A list of known issues is…
FEATURES Separated Remote Assistance and RDP connections reporting in the RDP plugin. Improved hard drive health reporting. CHANGES Updated verbiage of the Windows Update plugin summary to more clearly describe the plugin state at-a-glance Added missing “days since last scan” to BitDefender Business Added a “5 most recent reports” limit to Macrium Reflect to optimize…
FEATURES Tooling to support new update channels (read more below!) Additional support for new malware CHANGES Additional improvements in support of Apple’s notarization process. Changes which support an upcoming move to Python3 BUG FIXES Fixed issue which would result in a blank Group name being set if the agent was removed and reinstalled without a…
Release Notes aren’t just for the our client software! This is the first in a series of updates we have planned, which highlight work we have done in our Dashboard. We are moving a few items around to make way for larger changes, first up: CSV Reports have moved up in rank! Administrators and Employees…
Watchman Monitoring’s Linux agent has been deprecated. Existing agents may still report, and new installations may succeed if the required Python2 is installed, however development of the linux agent has ended, and support for linux based agents is no longer available.
FEATURES New command line tooling options via “RunClient” Plugins can be enabled using –enable/–disable Plugins can be enumerated via –list-plugins Improved support and reporting on battery service Logs if Flash is present on any given Mac via a dedicated plugin result Adds additional tech specs such as iBridge CHANGES Issues with the PreferencePane’s visibility in…
Features Avast Business now reports correctly through the Avast plugin Enabling and Disabling plugins is now handled through RunClient.exe tool Changes Redirected Volumes and Root Drive information to “Physical Disks,” a new plugin. Reworked conditions to clarify “Informational” status reporting to a more accurate “All Clear” status reporting. Revised Windows version reporting to reflect Microsoft’s…
Changes Cleaned up the stock text shown at the end of installation (does not effect Custom Branded installers) Increased the limit of reported Users in the Users plugin from 5 to 10 Bug Fixes Fixed an issue where we could report the incorrect last user on remote access systems. Fixed an issue where 32-bit system…
Features Adds a new “RunClient.exe” binary. Changes Adds support for upcoming auto-update options About the content of this update: We have added a new binary named RunClient.exe. This tool can be used to perform manual updates, runs, and will provide additional options in the near future. Additional details are at https://watchmanmonitoring.com/windows-command-line This update…
Changes – Changed Microsoft Office plugin to better handle multiple installations of Office (2016, 2019, Office 365) – Windows Update will now send a one-time alert if it was previously enabled and is now disabled – Updated the System MAC blacklist to prevent reporting systems on VPNs as being duplicates – Changed Flash plugin to…
Changes The Kernel Panic plugin will add the display of the last 5 kernel panics events. Updated the Veeam backup reporting plugin to exclude unscheduled backups. Simplified the Control Panel’s display of the Specified Application and Specified Service plugin setup. Bug Fixes Fixed an issue that caused Groups with symbols (&, %, @, etc.) to…
Changes: Changed behavior of Specified Applications and Specified Services plugins to have consistent alerts for missing “Critical” items Changed behavior for Veeam plugin to allow it to read custom-named backups Bug Fixes: Fixed issue preventing automatic Microsoft .Net 4 installation on systems missing this requirement Fixed an issue where attempting to install the client after…
Features: Update OS plugin updated to track new OS installs Improved panic reporting on computers with T2 Security Chips. Changes: Updated reporting of Daylite Client status Bug Fixes: Miscellaneous bug fixes to improve agent stability. About the update process: This version is available now, visit your Installers Page to initiate early release. The auto-update process…
Features Full MSI installers are now branded. Get yours here. Changes The client has improved recovery when settings are corrupted. Bug Fixes Fixed antivirus plugin “default warn interval” setting not being saved correctly from Control Panel Fixed BitDefender Endpoint and Sophos EndPoint not loading their respective settings correctly Fixed not getting the “last logged on…
Features Shill installers now have smaller branded installers for group builds. Changes Control Panel now uses the branded name for the window title. Plugins that normally warn about issues that have occurred since the last time the service reported will no longer report about issues from a week back on the first report Users plugin…
Features Support for CrashPlan Client 8.2 has been added. Asset ID and Group UID are saved to disk on each hourly run. Long and Short username are now collected. Updates Updated network information gathering. Improvements in reporting on last-user details. Beacon Reporting will resume more reliably after an outage. The remote removal process has been…
Enhancements to your Watchman Monitoring Server Dashboard are meant to give subscribers a more complete at-a-glance status report and a more powerful set of tools to provide better proactive care. These updates are independent of our Monitoring Client release notes. New Spend less time updating tickets with our bi-directional Zendesk ticket flow integration update. Also…
Features Additional Malware definitions Improved build process regarding notarization of custom installation packages. About Existing Installers Watchman Monitoring regularly updates installers, and recommends that older installers are replaced. This is typically not a requirement, as agents will auto-update even if an old installation package is used. Installers published before June 2020 have expired, and will…
Development of the Synology DSM Monitoring Client ceased due to structural differences between DSM 6 and DSM 7.
Plugins System Crash. This replaces the Blue Screen reporting in the OS plugin. Features Added checking for Firewall group policy settings in addition to the local settings. Changes Added additional diagnosis in the SophosEndpoint plugin. Added better feedback for users when using Enabled/Disable plugins. Updated how we Enable/Disable plugins through the command line in order…
The latest Watchman Monitoring Mac Client features support for CrashPlan 8.2, adds more malware reporting (thanks Eric!), and adds support compatibility with upcoming macOS versions.
In addition to 6.6.9.122 update, this release includes: Features APFS and ZFS volumes are listed for easy configuration of Presence and Capacity monitoring Changes Installation packages are signed with updated installer certificates, expiring 2025 About Existing Installers Watchman Monitoring regularly updates installers, and recommends that older installers are replaced. This is typically not a requirement,…
In addition to 6.6.9.110 update, this release includes: Features SMART plugin reports Drive Type (SSD vs Rotational) SMART plugin reports Serial Number of drive. Notarization of installer packages for macOS * How to get this update To apply this update to your account now and not wait for our auto rebuild process, visit your installers…
Features Added a way to force a system which has Auto-Updates disabled to manually update through the registry Bug Fixes Fixed an issue where the Control Panel update button would sometimes not function as expected Fixed some crash items not being handled correctly Changes Fixed how we gather the status from the server to cut…
Changes Fixed an issue where the Monitoring Client may not show the correct version Fixed an issue where the Control Panel was not updating it’s version number Fixed an issue where the Add/Remove Programs list showed the original install version Fixed typos and changed wording for more clarification
Features Added a clickable link for Splashtop Business streamers. Added additional information to Splashtop plugin Bug Fixes Fixed Windows Update not displaying the “Last Windows Update Check” metadata item correctly Fixed various small issues with Control Panel visuals Fixed issue with MalwareBytes when the plugin is unable to read scan file Fixed the limit on…
In addition to 6.6.9.101 update, this release includes: Features Integration: Splashtop Business (beta) Additional Contact Menu liquid variables. Client ID (changed from Watchman ID): {{ClientID}} Serial Number (new): {{SerialNumber}} Reference Email (new): {{ReferenceEmail}} Computer Reference Email (new): {{ReferenceEmailComputer}} Group Reference Email (new): {{ReferenceEmailGroup}} Fixed Various fixes to contact menu. How to get this update To…
Features Added Areca Backup Client: Reports on last successful backup, last attempted backup, and last successful image backup Added ESET plugin: Reports on the status of ESET program. Checks AV, Antimalware, Firewall enabled status. Reports on last scan information including time and threats found and handled Added McAfee Antivirus: Checks for days since last run,…
This release includes: Features Additional information in UnifiedStatus.plist for 3rd party integrations. Fixed Preference Pane error when attempting to open on a Mac running macOS 10.15 (Catalina) How to get this update If you’d like this update applied to your account now and not wait for our auto rebuild process, visit your installers page, click…
It has been a busy year. Here is a quick update of changes you may have seen or missed in your Watchman Monitoring Dashboard: New Dark theme is now available from your company settings page. Locked column and headers makes scrolling long pages easier. Computer record counts are tallied at the bottom of Group and…
Watchman Monitoring has a continuing tradition of sponsoring and encouraging attendance of events where Mac Admins can grow. We are proud to once again sponsor events worldwide. The following is a list of events aimed at helping you learn, grow, and provide even better support for your users. Which one is right for you? Read more after the chart.…
In addition to our 6.6.8.133 update, this release includes: Features Additional malware definitions, including some additional proxy detection. Fixed Boot Volume Usage is now accurately reported in the Dashboard. Ensured more environment variables are available to plugin as they fun. How to get this update If you’d like this update applied to your account now…
In addition to our 6.6.8.129 update, this release includes: Features APFS root capacity reporting improvements. Reporting FQDN saved on disk for additional integration options. Fixed SoftRAID warning when SoftRAID was never installed. Contact menu missing if Asset ID was empty. How to get this update If you’d like this update applied to your account now…
In addition to our 6.6.8.115 update, this release includes: Features Reference Email saved on disk for additional integration options. Custom Plugins distribution improvements. More malware. Fixed Backblaze plugin no longer reports on missing /.bzvol folder. Group prompt when deploying Watchman Monitoring via MDM install package is no longer presented. How to get this update If…
Features Added setting that allows OneDrive plugin to send alerts on files/folders with characters that might prevent syncing. Added setting to allow the Windows Update plugin to skip reporting on Windows Autoupdater (useful when updates are handled by a 3rd party app). Bug Fixes Fixed issue with One Drive sometimes reporting overloading report when too…
Features Many additional malware definitions. Improved reporting when malware “cruft” appears, even without its active components. Updated SMART Utilities allowing reporting of newer drives. Carbon Copy Cloner 5 Reporting. ConnectWise Control 2019 Integration. Changes CrashPlan restart alerts will be sent only after 2 or more restarts (typical in out-of-memory situations), instead of after each occurrence.…
Watchman Monitoring is helping automate the creation of the SSL Certificates AppleCare for GSX’s new JSON API. Learn more…
Features Added reporting on last restore time for Veeam, CrashPlan, Macrium Reflect, and Carbonite Added being able to send the % for which CrashPlan backup will send alerts in the Computer record (default off) Added support for Casper Backup Added support for Synchronicity. Backup plugins now have individual backup warn settings. Previously, all backup software…
Features FileMaker Server 17 reporting Many additional malware definitions. Changes Improved behavior when the agent is restored from backup Additional demographics in UnifiedStatus.plist for 3rd party use Unified more plugin names for better search results in the Watchman Monitoring Dashboard Improved workflow remove remove & rekey operations. (The agent no longer performs an excess run before…
Features Fully native SMART Utility. Support for BlueSky 2. Improved reporting speed on initial installation. Many additional malware definitions. Changes Support for newer versions of Jamf Pro. Improved support for including custom plugins in the auto-update process. Added more demographics in UnifiedStatus.plist for 3rd party use. Better handling of reports when computer can’t be delivered.…
“Watchman Monitoring is one of the only monthly bills I don’t mind paying!” Learn how Mac IT Pros uses Watchman Monitoring.
“Watchman Monitoring is the most productive product I’ve come across in my fifteen years of being an Apple Specialist,” said Trevor, going on to call it a “cornerstone of the business.”
If you are an Apple Authorized Service Provider, or are friends with one, you can setup automated notification of AppleCare Expiration.
Features DiskIO – Checks for disk I/O errors in Windows Event logs, alerts are sent if more than one error is found in any given hour. MemoryCheck – Checks if system has swap files enabled. (Can be enabled/disabled and managed through Control Panel) If disabled, will exit with an informational warning when RAM usage passes…
The Watchman Monitoring Linux agent joins its Mac and Windows counterparts in auto-update on by default, and faster development times.
Watchman Monitoring has a continuing tradition of sponsoring and encouraging attendance of events where Mac Admins can grow. We are proud to once again sponsor events worldwide. The following is a list of events aimed at helping you learn, grow, and provide even better support for your users. Which one is right for you? Read more after the chart.…
Watchman Monitoring is excited to announce a completely refreshed design of our Help Center for 2018! With a fresh, clean design, the new Watchman Monitoring Help Center has a number of great new features to make finding and accessing the support articles you need quick and easy. An Article Overview allowing you to quickly jump…
Features Beacon Reporting comes to Linux Changes Improved support for Ubuntu 16 – Note python must be installed prior to running our .deb installer Better timezone reporting. Kerio Connect and CrashPlan Server monitoring updated with features from our Mac agent. Bug Fixes Properly parses mysql include conf files. Corrected issues with Remote Removal
Watchman Monitoring’s Mac client allows users to ignore known-bad disks, improves CrashPlan and LightSpeed reporting, and adds more Malware detection.
Watchman Monitoring updates its windows again to avoid issues with Antivirus false positives, uninstallation artifacts, and clearer messaging.
Windows Client 1.0.3.1 – Carbonite, Arcserve, Malwarebytes, Windows Defender, and Report Reboot plugins.
Windows Client 1.0.2.0 – Bitlocker, Macrium Reflect, and more
August 25, 2017 – Baton Rouge, Louisiana Watchman Monitoring is growing fast and is looking to hire two additional team members to help our subscribers. Prerequisites: Desire to help others. Ability to empathize with various points of view. Someone who enjoys answering support tickets from some of the smartest IT people around. Location: Ideally you’ll…
Be the first to know when critical computers go offline with Watchman Monitoring’s Beacon Reporting.
Watchman Monitoring was built to meet the needs of consultants who do not necessarily “manage” the computers for which they are responsible. Here are the highlights as they related to using Watchman Monitoring in house. Issue Detection Made Easy Helpful features for consultants are helpful for any IT Administrator: Are backups working? Is the hardware failing?…
Features Support for Beacon Reporting Custom Plugin support added Printer Plugin – New plugin that reports on available printers, their current job counts, error states, and if any documents have been stuck in queue. Control Panel – Added ability to start the Monitoring Client service when it is either paused or stopped through the Control…
Features WinSxS – New plugin that checks Windows WinSxS folder for folder size, last cleanup and recommendation on next cleanup CrashPlan – Plugin displays more information including backup set sizes, backup locations, completion of backups, and reporting on multiple CrashPlan installations. Office Suite – New plugin that checks for installed versions of Microsoft Office. Reports…
Features Added support for automatic Custom Branding image updates Added support for Alt + click on the Control Panel icon to visit the Dashboard Added support for TeamViewer 12 Changes Added new method for uninstalling with the /remote flag ServiceControl now looks for “Monitoring Client” (previously “Watchman”) Additional error handling to service actions Reworked how…
Features Control Panel icon added to Custom Branding Control Panel Support URL prefix added to Custom Branding Updated TeamViewer Integration Support for Liquid Markup in the Contact Menu Changes Adds more padding to the Control Panel icon Spelling fixes Adds new signing certificate Windows update no longer runs full check on first run Reworked ConnectWise…
Features Support for Screenconnect Support for Bomgar Add system shutdown detection and reason reporting Adds solid state drive detection and reporting Now sends a one-time alert after a system restore has been performed Adds the version number to the control panel Group name now shown in the control panel and can be changed by an…
Join Watchman Monitoring as we host our Proactive Support Course and Professional Certification. Visit us in Denver and Sydney the week of June 26th to get your badge. https://watchmanmonitoring.com/2017-psp-certifcation/
Watchman Monitoring offers a Proactive Support Certification course and exam, learn more at https://watchmanmonitoring.com/about-the-proactive-support-certification
Watchman Monitoring is shipping support for new Malware detection. Mac version 6.6.0 will have new minimum software requirements for key 3rd party tools.
Grow your business with Watchman Monitoring at ACES Conference 2017. Professional Support Certification, one on one consulting, and so much more.
We are delighted we are able to support MACAD UK again in 2017 as a sponsor. Come meet JD and learn more about Watchman Monitoring.
Watchman Monitoring has a long-standing tradition of sponsoring and encouraging attendance where Mac Admins can grow. This year is no different, and we are proud to be sponsoring events worldwide. The following is a list of events aimed at helping you learn, grow, and provide even better support for your users. Which one is right for you? Read more…
Watchman Monitoring improves support for reporting when behind proxy servers and fixes numerous bugs in Mac Client 6.5.8.
Watchman Monitoring has been busy adding features and integrations. Learn more about what’s new in 2016
Watchman Monitoring latest Mac release improves SMART reporting and adds more Malware definitions. It also includes a number of bug-fixes and support for upcoming features.
Features Support for Disk IO Error logging in macOS 10.12 Additional Malware definitions Zentral integration Changes Hides volumes named “Monitoring Client” from our reporting, to cut down on false positives. Moves agent removal log path to /tmp for a fully clean removal, if requested. Bug Fixes Better handling when CrashPlan Destinations are removed Prevents warnings for volumes named…
Watchman Monitoring and Addigy are happy to announce a joint integration helping Mac Admins take even better care of their end users. Deploying Watchman Monitoring means you will be the first to know when problems develop on the computers you manage. Addigy can help you to remotely troubleshoot and fix some of the issues we report. The combination…
Mac Client 6.5.5 adds support for Addigy links, expands on our Bomgar integration, and warns you when users download macOS Sierra.
Add your logo to Computer Overview and Group Status PDF Reports with our Custom Branding.
Windows beta 64 closes a number of issues, and streamlines the Contact Menu.
Features Better MySQL log handling and reporting Support for separate XMPP Log paths Changes Massive internal/framework changes, prepping for shared codebase Updated gathering of running services MySQL plugin to check for active service, not just config and logs Updated volume and RAM size displayed to display in human readable sizes Bug Fixes A number of…
This release for our Mac agent officially brings back False Mount reporting. It also contains a fully rewritten CrashPlan plugin. The latest Malware? It’s also accounted for in this release.
Watchman Monitoring expands its malware definitions, handles computers which sleep during its hourly reporting, and adds preliminary support for ScreenConnect.
Allen Hancock spoke at PSU this summer. The slides and video from our session are below. In the belief that the best way to learn a topic is to teach it to others, Allen has been a regular speaker at conferences for the past 5 years. When it came to PSU MacAdmins, the first sponsors…
One of the coolest developments from WWDC was the formal introduction to Apple’s new APFS file system. Hoping to correct HFS+ technical debt and growing pains, APFS looks to make Time Machine’s, iOS’s, and, most likely, your life easier. APFS is looking to the future, and is designed fully around flash storage. Its notable features…
Jack-Daniyel Strong joins the Watchman Monitoring team, bringing yet more Professional Support for our IT Professionals.
Mac Client 6.5.2 adds support for our beta false mount detection. Subscribers can join the beta: https://watchmanmonitoring.com/false-mounts-beta-request/
Watchman Monitoring version 6.5.1 adds support for FileMaker Server v15 and adds to reports on failing hard drives.
Watchman Monitoring adds automatic FileMaker Server issue detection, no smtp setup required.
Watchman Monitoring, in cooperation with Mat X Network Consultants, announces P5 beta. Monitor Tape Drives, Pools, Jobs, and more from a single Dashboard.
Show off the work you’ve done with our Group Report PDFs.
Watchman Monitoring adds improvements for TeamViewer, Carbon Copy Cloner, Malware, and SMART Reporting gets a boost with ECC reporting.
Watchman Monitoring integrates with RepairShopr for Ticket and Asset Tracking. RepairShopr offers features which allow computer shops to streamline their repair process, and layers on a full set of professional service automation features that let IT consultants take care of customers of all sizes.
Watchman Monitoring announces a beta plugin to provide even better support for FileMaker Pro Servers. Get notified when databases close, backups fail, and about the computer as a whole. Be proactive with Watchman Monitoring.
Watchman Monitoring’s linux agent gets an update to log scanning, and improved networking detection.
Watchman Monitoring enhances issue detection for FileVault , Carbon Copy Cloner, SMART failures, and adds more Malware detection. Mac Admins build their business with our Proactive Support Platform.
Beta 61 brings more feature parity to the Windows agent: Remote Removal, Asset ID storage, simple uninstall, and brings WMI reporting fixes.
Watchman Monitoring adds ransomware detection and boosts FileVault reporting in its 6.4.6 Release.
Automatic tracking of Crash Plan Expirations, new Carbon Copy Cloner reporting, additional checks for Backblaze, and bug fixes.
In this release, we are able to report on a situation never expected by our friends at Backblaze.. the removal of a key data folder.
Increased support for FileWave, Asset IDs are store on disk, and additional Malware checks result in better coverage.
Mac client 6.4.2 brings compatibility with Daylite 6’s cloud offering and smarter SMART reports.
With a focus on cleaning up output for the official release, beta 59 of the Watchman Monitoring agent improves output, improves Windows Update notification, and focuses WMI error notifications on core issues.
A list of events for Mac Admins in 2016
Mac Client 6.4.1 sends only informational alerts when SMART Reporting when a drive has under 10 bad sectors, and has not recorded the time of its last error.
Beta 58 of the Watchman Monitoring Windows agent proposes to be the last before graduation from beta. We’re quite excited, of course! Here’s an overview of key fixes and features, the full list is below: Reports WMI corruption. (Learn More in our support site) Adds support for Windows Backup Plugins that use WMI check for connectivity prior to running Fixes a…
Watchman Monitoring’s Linux agent reaches 3.0. Perfect for Crashplan PROe, Kerio Connect and JSS Servers. View more at https://watchmanmonitoring.com/linux-agent
Failing drive detection is one of the core services Watchman Monitoring should provide. Our Disk I/O plugin has saved untold volumes of data from being lost permanently. SMART Reporting can be just as valuable, so long as its done right. The workhorse in almost all SMART products is smartctl of Smartmontools. The differentiator between products is in the interpretation and reporting of…
The Mac Client version 6.3.5 is a maintenance release which solves problems with locating TeamViewer IDs in cases where TeamViewer is infrequently used. Additionally, we’ve added logging to report which files prevent certain cloud backup systems from completing a backup. The files are often, but not always, trivial, so we can’t count a backup complete until…
Start your free 30-day Trial!Watchman Monitoring is designed to keep an IT Professional as prepared as possible. As our agent performs its hourly check, we regularly find failing hard drives, and dutifully notify our subscriber that their end user needs help. As of today, Watchman Monitoring will help our Subscriber provide a resolution…
Improved Backblaze expiration detection Improved Crashplan error reporting Support for new Gruntwork and Bluesky URLs Better support for changing subdomains This maintenance release ads additional checks to our Backblaze, CrashPlan and Gruntwork/Mac-MSP integrations. Releases are influenced by comments to Support and in our Community Forum. Happy with the service? Our referral program pays a commission on…
The Mac Client has been updated to 6.3.2 This version is mainly a bug-fix release, but we found some nice add-ons for you as well. We’ve improved Filevault detection. We were confusing some externally encrypted drives, but that’s resolved. We’ll be telling you if a Filevault-encrypted volume starts decrypting, or if the encryption process takes…
While it’s not much to look on the outside, the 6.3 release represents the culmination of marked internal change in reporting. Version 6.3 breaks down the data it reports to our servers with granularity that allows us to fill subscriber feature requests. Additionally, we are introducing FileVault status tracking, supporting Mac OS 10.7 and above. Need to…
Watchman Monitoring’s Expirations feature automatically tracks key expiration dates for licenses and hardware warranties.
IT professionals have a number of expirations to track in their lives. From warranty expiration dates, to domain registration renewals to the expiration of key software packages. There are a number of solutions to help track these, and we are expanding our API access to allow those to read the Expirations in our system. What…
Today’s update to the Mac Client represents just a few changes. We’ve added a few more Malware definitions, catching some new nasties which were reported by our Subscribers in our Notes page. The fine folks at Mac-MSP have provided some updates, making Watchman Monitoring and Gruntwork an better than ever. With the rise in popularity…
After a long period of internal development and small releases, today we are releasing some long-requested improvements including Two-factor Authentication, Computer PDFs and Custom Names for Computer Records.
As of 2019 the process of GSX Certificate has changed to the extent where Watchman Monitoring can no longer offer a helper form.
The Watchman Monitoring agent’s issue detection is suitable for all computers, from laptops to desktops, and we offer specialized checks for servers as well. One of the advanced options got tripped up yesterday during June 2015’s Leap Second, causing a rash of reboot notifications, despite otherwise healthy uptimes. In our research, we realized that leap seconds are…
Features Adds additional malware IDs. Automatically send Bluesky usernames if defined Additional warnings when LightSpeed Pro suffers internal errors Changes Always reports time machine days between errors Less aggressive reporting when CrashPlan crash reports are found Reworked uptime reporting Always sends an informational status when last completed Time Machine backup must be assumed. Bugfixes…
Watchman Monitoring is sponsoring MacIT Conference in 2015. We expect you’ll get more than just food. You’ll also hear from two subscribers who have turned Watchman Monitoring into a profit center for their businesses. We’ll review how one Managed Service Provider uses the Contact Menu to keep their brand in front of their end users, lowering their cost with automated…
Just a simple update regarding our new Windows Beta release Features – Support custom package names – An offline cache of the status is now created to provide better stability when internet drops – Firewall plugin now supports multiple firewalls – Includes new flash plugin -currently this checks for the latest version from the client Bug Fixes –…
Watchman Monitoring releases Mac Client 6.1.2 with improved CrashPlan reporting, Time Machine Scheduler improvements, and retail enrollment support for 10.5 to 10.10
Watchman Monitoring releases the Windows Contact Menu. Proactive Support is cross platform, for consultancies of all sizes.
Features Notification of offline volumes within moments (Especially targeted to Xsan volumes on clients) Updated for Genieo v2 (Malware Tests) Added more Spigot components (Malware Tests) Added JollyWallet (Malware Tests) Added PremierOption (Malware Tests) Warns when the Ask toolbar is installed New PreferencePane (notes below) Added percent of battery capacity warnings. Changes Improvements in Daylite Server backup monitoring…
Features Groups have been added as a criteria for searching issues, Contact Menu Visibility and more. Groups can be hidden from view, and restored (removes all enclosed computers from view as well). New Integrations page, highlighting the integrations which extend the Dashboard’s functionality Controls which enable the configuration of the Windows Contact Menu Custom Branding now enabled customized…
All this year, Allen Hancock has been promoting Watchman Monitoring at events related to Apple IT. This May, Allen is speaking at AcesConf for a different purpose. AcesConf, run by fellow consultants Justin Esgar and Luis Giraldo, is all about helping you run your business. ACEs is bringing in people who can help get your Proactive Support…
Watchman Monitoring is aimed at IT Professionals. Our founder, Allen Hancock, is a strong believer in the benefits of collaboration and shared learning. Today we are happy to announce the sponsorship of MacMeetups.com, spearheaded by Adam Codega of Swipely. Working with Adam, we are able to help create a one-stop-shop of admin meetups, and build visibility of these valuable local community resources.…
2015 has been a year of incredible growth and development here at Watchman Monitoring. We’re looking for a few more subscribers to their story.
ACN Camp 2015 was a great success. Start your Watchman Monitoring trial today and implement the growth techniques we’ve learned.
Features Added New Malware checks added – MacVX, iLivid/Ask for iLivid Reports both System and Network MAC Address. LightSpeed Pro plugin warns on System MAC change Warns on CrashPlan Restart log entries Better support for 3rd party batteries Changes Made Less logging when Munki reporting is active. Always displays when Time Machine isn’t configured Bugs Fixed…
Feature API Keys can now be assigned names for better management. 1Password support for the billing form (finally!) New Billing Reference field, to add a reference to statements Compact View added to all list views Change Missing computers are now sorted by last_update on the dashboard. Added the computer url to the plugin results exports. Fixed…
Watchman Monitoring keeps tabs on all flavors of CrashPlan backups. From the Green Home user plans, to Blue for Business, and CrashPlan Black Enterprise (PROe). Along with monitoring the backup status at the end-point layer, our CrashPlan server plugin notifies IT Professionals should the nightly 1 AM backup fail to happen. While this is normally a sign of…
Features Groups can now be renamed using their Action menu. Merging Groups also seemed like a good idea, so it’s added too We’ve added a link to see all the issues in a current Group While viewing the issues in the slide-out modal, Previous and Next buttons scroll through results. Left and Right arrow keys function as well. When viewing…
Just a simple update, in response to a new vulnerability, and a request from our Community Forum. Feature Detects and reports the presence of the vulnerable Superfish certificate. What we love about this is that it’s a fairly simple test, and one that’s not normally going to covered by the average anti-malware or anti-virus, as a faulty…
Watchman Monitoring announces its continued sponsorship of the learning and growth opportunities presented by MacTech through its regional events. In 2015, MacTech will host its all-new, day-long MacTech Pro events in Seattle, San Francisco, Boston, Atlanta, Washington DC, New York, Dallas, and Denver. Each event is packed full of content for professional Apple techs and…
Not every big city that has a the sense of community as we’ve seen in Seattle. The Northwest Mac Pro community is an active, cutting edge group of Mac Professionals, dedicated to encouraging each others’ growth and success. This March 4th, Watchman Monitoring is sponsoring their “Feed your belly, grow your business” meeting, where we will review ways…
This March 30th – April 2nd, 2015, the Apple Consultants Network is holding camp at to the Q Center outside of Chicago, Illinois. 120 IT Professionals will gather to learn the latest in OS X’s Server.app, Mobile Device deployment and management strategies, and for the first time, the ACN camp is hosting a business strategy track as…
We love getting out and meeting our subscribers (and potential subscribers) in person. We hope you’ll come see us at the following events we are planning on attending this year. Mar 3, 2015, Mac Tech Pro, Seattle, WA Mar 24, 2015, Mac Tech Pro, San Francisco, CA March 29-April 4th, ACN Advanced Camp, Chicago, IL…
Features Complete Time Machine reporting rewrite, with per-destination reporting on 10.8+ Full support for Gruntwork 2.1 Two Malware additions: MacKontrol & SabPab The Contact Menu to be quit for the current session with Command-Option Click Gathers information to build BlueSky remote support URLs Bug Fixes Support for UPS on Laptops. More reliable reporting of Casper…
2015 is a year of growth. Watchman Monitoring is adding staff, our subscribers are growing their businesses, and we’re growing our presence with AWS as well. Today we are releasing a new Watchman Monitoring, with needed features to support our database upgrades. Major features include: A lighter, fully responsive design with collapsible sidebar. Omnibox which allows…
Watchman Monitoring is upgrading its database servers – capacity doubling, speed increasing
Start a trial of Watchman Monitoring by January 31st, 2015, and get custom branding for 1/2 off.
Watchman Monitoring releases its fully customizable Contact Menu. See https://watchmanmonitoring.com/contact-menu
An updated white-label brand is available to subscribers. Read more at https://community.watchmanmonitoring.com/t/updates-to-custom-branding-november-2014/897
Please join our founder, Allen Hancock, today, Friday November 7th, 2014 at 11:15 Pacific, for our Vendor Forum in room 200. RSVP Optional – but we’ll send the slides to everyone who registers: Implementing Proactive Support with Watchman Monitoring See you there!
Recently, Watchman Monitoring completed its upgrade to Rails 4 and Ruby 2.1, as well as updated server binaries. We’d coded support for Emoji via extended Unicode with dependences on the new Rails, so it was time to make the jump. When Unicode was first implemented in MySQL, 6 byte, rather than 7byte, encoding was used. 7byte encoding did…
Join Watchman Monitoring’s staff as we dig in to what can help your business grow! http://bit.ly/mactech-growth-session
Apple’s camp has been postponed, join us remotely for a virtual session. We’re holding a webinar for 20 Tuesday October 14th
Learn more about monetizing Managed Services, and taking better care of your end-users with Watchman Monitoring at ACN Camp. It’s that time again, when Apple Consultants Network members gather to learn the latest in Apple related technology – right from the source. This October 13-16th, ACN’s will gather at the Q Center (just outside of Chicago, IL)…
Grow your business faster by discussing the problems which hold it back. http://commandcontrolpower.com/live/ then discuss at https://community.watchmanmonitoring.com
Rails 4 upgrade today at 5 PM Central. Constant improvement, with thanks to RightScale.
Mac Mini Vault increases value with proactive support in their Enterprise hosting. Learn more at http://macminivault.com/watchman-monitoring
Watchman Monitoring adds breadcrumb navigation, bolsters AppleCare warranty lookup features, and brings IP address information to API and CSV reporting.
From our founder: I believe that consultants who work, and network, together become the strongest, most most successful consultants we can be.
When a customer gets a new Mac, they might buy an AppleCare warranty, a carrying case for a laptop, and all sorts of other adapters and accessories adding up to several hundred dollars. Why not also offer to monitor their computer for life for $99?
Allen will be discussing how to implement a Support Agreement Plan and explain the best way to collect recurring, billable, income.
Watchman Monitoring was born out issues Allen Hancock faced as an Apple Specialist and Authorized Service Provider. Most retail point of sale solutions offer few tools for managed service providers. At the ASMC event, Allen will recep how he implemented proactive support in this existing infrastructure, and how others can too. If you are at the show, come say hello! Ask about the…
When low-cost Mac Mini servers began replacing Xserves (remember those?) a movement began to bring redundant server functionality into the mix. The RAIS (Redundant Array of Inexpensive Servers) project was designed to address this need. Championed by one of the first Managed Service Providers in the Mac industry, Alex Narvey of Precursor.ca. Watchman Monitoring provides RAIS operators with early notification of…
New options in the Watchman Monitoring bundle installer make mass installation easier than ever.
Watchman Monitoring has taken appropriate measures against the Heartbleed vulnerability. Check your sites at http://filippo.io/Heartbleed/
New Features / Enhancements Issues List – Users can now view a list of current issues. Mass Muting – It is possible to mute multiple plugins from the Issues view. “Marked For Removal” was added to client status search. New search options for the Plugin State searches. Clearer layout for Muting or Ignoring specific plugins.…
Watchman Monitoring Server will be unavailable around 8pm CST (2am GMT) for about 2 hours.
All this year Watchman Monitoring will be awarding Free Custom Branding to those who are actively persuing a path away from the break-fix model of business. Learn more at https://watchmanmonitoring.com/mtbcpromo/
New Features / Enhancements Enhanced missing client support Improved visual notification for client state Enhanced TeamViewer support Bug Fixes Fixed an issue where, in rare instances, if a plugin is ticket_muted or muted_forever when using e-mail mute links, it would cause an error Backend performance and stability enhancements Full details about this release available in the Watchman…
For 10 years, kGinger Consulting has been a break/fix consultancy. Last August Kevin added recurring income with the help of Watchman Monitoring. Read about Kevin’s experience in our series of case studies, where subscribers leverage Watchman Monitoring’s support offerings.
New Features / Enhancements Added account lockout after 5 failed login attempts Improved “Domain Locator” page Improved email notification control Bug Fixes Misc patches and UI clarity improvements Fixed issue with re-activating expired trials Full details about this release available in the Watchman Monitoring Community here. If you’re not already a member of our exclusive…
From our Founder: I’ve known Justin Esgar for years, and one thing I’ve always been impressed with is his ability to Get Things Done. From his SignMyPad app to his EmailPhoenix tool for Kerio Connect, Justin has been able to “Appitalize” on his ideas. As a part of his new book Appitalize your Ideas, I was interviewed regarding…
At the heart of so many web based applications is a database. Ours, like many others, is based in MySQL, however it was trapped in a shell which was one and a half years old, and our constant growth lately was taking us to the limits of the old setup’s boundaries. Finding a good Database…
Join Allen Hancock in Seattle this February 12th for MacTech BootCamp III http://www.mactech.com/events/watchmanmonitoring
Press Release -Monkey Box Integration Baton Rouge, LA (January 13, 2014) – Watchman Monitoring, Inc. is proud to announce the immediate release of their integration with Monkey Box’s IT asset management and password sharing web app. After enabling this new integration, monitored devices will automatically show up in Monkey Box, ready to have passwords, notes,…
Watchman Monitoring solves the problem – how can you, the service provider, know when the computers you manage need attention. Our agent runs once an hour, performing all the same checks you’d do if you had the time. The agent sends its reports back to our servers which in turn alert you when it’s time for…
We at Watchman Monitoring want to wish you a new year full of growth, success, and happiness. There is a lot planned for the coming months and we could not have done it without your support. Your questions and feedback have been invaluable and we encourage it to continue. Here is a recap of what we’ve…
It’s the time of the year for giving, and we’re happy to present you with another Watchman Monitoring Server update. One-click Issue Muting, Custom Branding, API, and Integrations Starting today, emailed problem reports include one-click issue muting (at 7- and 30-day intervals) and are streamlined to better integrate into all ticketing systems. We’ve also…
The IT industry has long used Managed Services to describe the practice of providing customers total computer care, usually for a fixed per-month cost. Watchman Monitoring is a great fit for Managed Service Providers who are responsible for Mac and Linux computers. Our agent locates problems on monitored computers as soon as they start, allowing the…
With Mavericks being free, users -now more than ever- are encouraged to take on the role of IT manager. When it works, this is great and can certainly reduce a Mac’s total cost of ownership even further. I wonder, when things go wrong, how many people will actually reach out for help? Often I get…
Justin Esgar started Virtua Computers in 2008, after a five year stint as an IT professional. Seeing a tremendous opportunity in supporting Apple users, he dove in head-first, snapped up a MacBook Air the day they came out, and got to work. Being no stranger to the needs of Apple users and adept at supporting…
Jeremy Pihl of Boom Consulting in Central Florida really loves what he does – and he does it well. As one of the most highly certified Apple consultants in the State, Jeremy knows how to handle virtually any problem that his customers can throw at him. This has made him one of the state’s most…
Baton Rouge, LA (August 29, 2013) – Watchman Monitoring, Inc is proud to announce the immediate release of their integration with Zendesk’s online help desk service. With this new integration, alerts are more functional and easier to share with end users. “By integrating Watchman Monitoring and Zendesk, we’ve made it even easier for our subscribers…
An Apple consultant for over ten years, Mike Strum of OIC TechSolutions in South Florida first heard about Watchman Monitoring from another Apple Consultants Network (ACN) member. A short while later, he signed up and installed the agent on several of his customers’ computers. He immediately began getting reports of issues: backups not working, computers…
We’ve updated support article regarding LightSpeed Retail server monitoring, and how we help our subscribers prevent downtime and data loss. Read more here: http://wtch.mn/lightspeed-server
Another review from a subscriber: Hi Allen, Thanks for dropping me a line. Watchman has been GREAT for my business, and I really love it. It’s made sense, paid for itself, and allowed me to be much more proactive with my clients. The upgrades/improvements that you’ve added are welcome, and I really like the…
We updated the fleet of Watchman Monitoring servers today, resulting in a flurry of emails indicating that computers with the Monitoring Client installed had checked in successfully. From here on out, subscribers to Watchman Monitoring will get an email the first time a computer checks in to their Watchman Server. This email serves as proof of…
At Watchman Monitoring, the question we are most frequently asked is “What does the software do”. On the surface, we enable support professionals to monitor their client’s macintosh computers for pending issues. Once installed, our agent knows all the right places to look for traces of pending problems. We are happy to have rolled out…
No great tool can be created without great support, and Watchman Monitoring certainly has received great support. Today I’d like to mention Sean Costello, and thank him for his help in creating our new Crashplan Client plugin. Because of his Master Level, in-depth knowledge of the subject matter, we were able to create our plugin…
Our current subscribers were curious, and our new subscribers this week will be happy know, that yes, the Watchman Client is compatible with 10.7. Since version 1.0, The Watchman Monitoring Client has been compatible with Mac OS X 10.5, 10.6, and 10.7.
Woke up to a fun set of notices from Watchman Monitoring today: PRODUCTION MAC of ClientGroup RBS has reported a change: The Installed Memory has changed from 4 GB to 3 GB. and PRODUCTION MAC of ClientGroup RBS has reported the following issues: Warnings: ————– Report POST Errors: Diagnostics: Power On Self-Test: Last Run: 6/30/11 7:38 AM…
A lot of the time when talking about Watchman Monitoring we discuss the benefits of being a better consultant. To know before before the client does – that raises your intrinsic value to the client – but what about the value in your wallet. We hope that using Watchman Monitoring makes your life easier as a…
I love stories like this. I had a client today who claimed their computer was running like it was “1999”. Photoshop was a big culprit of just not working. So in the course of looking at the computer, I installed Watchman Monitoring – and almost immediately got an alert – RAM!. So I checked out…
We received another warning from the Watchman Monitoring system today: The Client highland of ClientGroup EA LLC has reported the following issues: Warnings: ————– Check Specified Volumes: WARNING: /Volumes/EADataBackups not found. ————– The details about this Watchman Client are as follows: CompanyID EA LLC Machine Name highland Last User frontdesk Serial YMxxxxxxxx9X (obscured for this…
Hello everybody, I’m Julian from CoreCode! I was recently contacted by Watchman Monitoring about updating their disk I/O Error and S.M.A.R.T. status Plugins, with code from SMARTReporter. The I/O Error checking is more complicated than it looks at first. The obvious approach of asking the apple system log (ASL) facility about the I/O error messages…
In a sense, the entire Watchman Monitoring system is merely an educational tool. The Watchman Client finds out about a problem, informs its Watchman Server, and the server sends an message to its subscriber, “educating” the Subscriber that there is a computer with a problem. But what if a Subscriber wants to be educated about…
We’ve been hard at work making the Watchman Monitoring product as good as it can be, and we hope it shows. In the past week, our server has seen some great work, and the client has been both refined and updated. It’s now time to focus on letting people know just what Watchman Monitoring is…
At it’s heart, Watchman Monitoring is all about making sure our Subscribers’ Clients are fully backed up. We have a principle not to affect the client computers: to have as little a footprint as possible. With our most recent update, there is one action the Watchman Client can be configured to perform: trigger a Time…
Today we released the latest version of the Watchman Client via our secure auto-updating mechanism. It’s great to know that we can so easily send out new features and address any issues in Watchman Monitoring clients version 3 and up. Subscribers can download the version 3.3 installer from their servers, and the next time their…
While this topic may not be a real art form – false positives are no doubt a huge pain to deal with. That’s why we strive to not have any – but alas sometimes things happen. Ok – so the Watchman client (pre 3.2) used to give false positives when checking drives I/O (that’s input/output…
As Watchman Monitoring continues to grow and gain more subscribers, we have heard wonderful stories about how it has not only made them money (which is a good thing) but made them be a more proactive consultant (which is a GREAT thing). In the day where everyone and their mothers are “consultants”, what separates a…
It’s been a long, careful road to bring Auto-Updating to the Watchman Client, and I’m happy to say it’s done. Security was at the heart of the matter, with stability a close second. We’ve achieved both. In a nutshell: The client downloads a list of authorized installer sha512 signatures. The client then checks to see…
I wanted to thank you all for such a warm response to Watchman Monitoring. I’m incredibly excited that the product has grown to the point of release. Rest assured that we’re going to keep on working to make the product the best it can be! -Allen Hancock
Hey everyone, Justin – CMO of Watchman Monitoring coming ‘atcha! I’m super excited to be on the team of Watchman Monitoring, and even more excited about the big launch happening tomorrow – Feb 1, 2011. If anyone is interested in signing up for Watchman Monitoring and has some questions about it feel free to contact…
A chance meeting at the MacTech Conference has brought Tee-Boy and Watchman Monitoring together to collaborate on a small but important piece of the Watchman software: the System Preferences Pane. Easy to access yet unobtrusive, the pane will provide a convenient interface to modifying Watchman’s settings. We’re happy to be working with Allen to bring…
Been too long since the last post, but we’ve been busy here. The client has evolved from 1.5.2 to 1.5.8, resolving an issue with RAID reporting, bolstering our reporting on Carbon Copy Cloner errors, providing better support for the upcoming PreferencePane, added a test for latest POST status, and other little tweaks. So far, actions…
Watchman Monitor has proven itself to be reliable! This great new tool is now ready to see the light of day. After visiting the sign up form, we’ll schedule a 30 minute phone call, and you will be ready to implement Watchman Monitoring for your clients.
We are excited to have our development schedule laid out. The client is currently at version 1.5.4, with 4 new plugins and more reported demographic data, and a cleaner email layout. Development of the version 2 server will commence on November 15th, and has a 6 week development time. Let’s just assume development will take…
New build released today, version 1.5.1 with an optimized log scanner, and fancy new installer window. Installed Watchman Client on my mom’s computer, and promptly received an issue notification. Mom’s computer hadn’t been backed up in 271 days. I asked her about the Time Machine notifications, and she’s just been ignoring them. At this point,…
Is monitoring needed? I just got done listening to Alan Gordon of the Humac Group, speaking at MacSysAdmin 2010. His talk laid out some great reasons why to monitor your systems. Of course, as with so many monitoring systems, software packages assume ownership of the computers and their networks. Watchman Monitoring makes none of those…
This project has grown by spurts and bounds since it’s inception: a way to keep track of people’s backups. So often, clients come in to our office with a computer problem, and no idea of their last backup. It gets old, asking the dreaded question: do you know when your last backup was? So often,…
Took a while to really get this started… so many questions! Is the project going to be worth trademarking? Is trademarking even worth while? Will the money spent on trademarking be money well spent? Who to hire to do this? The biggest problem turned out to be finding an attorney who is young enough (at…
Update: Watchman Monitoring™ has arrived.